Isidora Sánchez

Max Contreras

427b Fernando Fernandez

Concepción, 4030000

September 27th

Lissette Aguirre

C.E.O.

Seguritos SA.

584 Roberto Martinez Avenue

Concepción, 4030000

Dear Ms. Lissette

I am writing this letter to you because I want to complaint about the bad service you and your company are providing to our condominium. Lately we have had three burglars that had broken-in, one on the early morning September 7th were the criminals take a bunch of jewelry and money, that occasion the alarm did not sound and nobody was alerted. The other went on September 10th, and the criminals also stole the possessions of the family. And in only one case the people from your company had showed up, the case of September 14th and they did late, an hour late, even the cops arrived early, and according to your protocol the first to arrive in the scene are the people from your company.

I am asking for you to review your reaction times, it is not possible that the people that should came into the scene does not show up, or when they do, they do it one hour late, also we, the hole condominium are asking for an alarm check on every one of the houses.

I am looking forward for your reply in the shortest period possible, if you do not reply or present a solution we will pursue legal council or will take this case to the SERNAC

Sincerely yours

Max Contreras